Shipping policy
Last updated: August 15, 2026
Every Litzzy product is made to order. Nothing sits on a shelf waiting to be picked, which means your order goes through two stages before it arrives: production, while your item is printed or crafted, and delivery, while the carrier moves it to your address. The estimates below cover both stages so you can see the full picture before you buy.
How to read our estimates
Business days are Monday through Friday and exclude weekends and the following holidays observed by the United States Postal Service: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Production time begins when your order is confirmed, not when you place it. Orders placed after 5:00 p.m. Eastern Time, or on a weekend or holiday, begin production on the next business day.
Your total wait is production time plus delivery time. The two stages do not overlap.
Production time
Production time depends on how your item is made.
| Product group | Examples | Production time |
|---|---|---|
| 2D print | T-shirts, hoodies, sweatshirts, canvas wall art, posters, mugs, tumblers | 1–3 business days |
| All-over print and 3D | All-over print shirts, Hawaiian shirts, fleece blankets, bedding sets, area rugs, car seat covers, pajamas | 2–6 business days |
| Specialty and handcrafted | Jewelry, necklaces, leather bags and wallets, night lights, light boxes, bobbleheads, crystal sculptures, music boxes, engraved signs | 3–7 business days |
During major sales, new product launches, and the holiday season, production can take a few days longer than the ranges above. If we expect a delay on your specific order, we will email you.
Delivery time
Delivery time is measured from the moment your order leaves our production facility.
| Destination | Delivery time |
|---|---|
| United States | 4–7 business days |
| Canada | 7–12 business days |
| Europe and the United Kingdom | 10–12 business days |
| Australia and New Zealand | 10–15 business days |
| Rest of the world | 10–15 business days |
Total estimated time to your door
For customers in the United States, the typical end-to-end estimate is:
- 2D print items: 5–10 business days
- All-over print and 3D items: 6–13 business days
- Specialty and handcrafted items: 7–14 business days
These are estimates, not guarantees. Customs inspections, severe weather, carrier backlogs, and public holidays can extend delivery beyond our control.
If your order is delayed
If we cannot ship your order within the estimated time shown above, we will notify you by email and give you the choice to keep waiting or to cancel your order for a full refund. You do not need to do anything to keep this right — it applies automatically to every order.
Where we ship from
Litzzy works with production partners in the United States, Vietnam, and China. Your order is routed to whichever facility can produce and deliver your specific item fastest. Orders containing several items may be produced at different facilities and arrive in separate packages, on different days, at no extra cost to you.
Where we ship to
We ship to more than 150 countries and territories worldwide.
We currently cannot deliver to United States military addresses (APO, FPO, and DPO). If you place an order to one of these addresses, we will contact you to arrange an alternative address or cancel the order for a full refund.
Shipping costs
Shipping costs are calculated at checkout based on your destination and the items in your cart. The full amount, including shipping, is shown before you confirm payment. We never add charges after checkout.
Tracking your order
You will receive three emails from us:
- An order confirmation as soon as you place your order, containing your order number and purchase details.
- A shipping confirmation once your item finishes production and is handed to the carrier.
- A tracking update containing your tracking number and a tracking link.
Tracking information can take two to three days to become active after you receive your tracking number, and several days can pass between carrier scans. This is normal and does not mean your package is lost or delayed.
If you did not receive these emails, check your spam folder first, then contact us at support@litzzy.com.
Address accuracy
Please check your shipping address carefully before completing checkout. Carriers deliver to the address exactly as entered.
You can correct your shipping address free of charge within 12 hours of placing your order by emailing support@litzzy.com with your order number. After 12 hours your order has entered production and the address can no longer be changed.
If a package is returned to us because the address was incomplete or incorrect, we cannot offer a free replacement. See our Refund and Return Policy for the full list of what is and is not covered.
Customs, duties, and import taxes
Orders delivered within the United States are not subject to customs charges.
For international orders, your country may charge import duties, taxes, or customs fees when your package arrives. These charges are set by your government, are not included in the price you paid at checkout, and are the responsibility of the recipient. We have no way to calculate or control them in advance.
If a package is refused at delivery or goes unclaimed and is returned or disposed of by customs, we are not able to offer a refund or a replacement.
Problems with delivery
If your package is lost, arrives damaged, or is delivered to the wrong address, we will make it right. The full list of situations we cover, and how to file a claim, is in our Refund and Return Policy.
Contact us
Litzzy is a trade name of NEW TOP DEAL ECOM LLC.
Email: support@litzzy.com
NEW TOP DEAL ECOM LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, United States
We reply within 24 business hours, Monday through Friday.