Return & Refund Policy

By placing an order, You confirm that You have read, understood and accepted these following policies.

At Litzzy, we want you to cherish our products as much as we do, which is the reason we stand behind our products' quality and assure our entire manufacturing process. We have low return rates and we are proud of the top-notch products that we offer. 

(*) Important Notes: 

In any case, regardless of events beyond control and without the fault or negligence of us. We CANNOT offer a refund if delay in delivery time is caused by those force majeure clauses. Please allow product delivery within a suitable period which is appropriate to the circumstances.

Our policy lasted for 72 hours since the delivery process is completed. Beyond this 72 hours the order will be considered as being accepted by the customer and NO replacement, exchange or reimbursement may take place.

CAN I CANCEL AN ORDER?

What is my cancel order time limit?

Because we process our orders at the warehouse at the end of every day, you can only cancel your order within 2 hours from purchasing time of the same day. If you contact us to cancel your order later than this, it may have already been sent to the warehouse for processing and shipping.

What if I just change my mind and want to exchange my product

Full refund only applies to switching orders at the same or higher value. Once you place new orders, our system will automatically cancel old orders and refund.

WHAT ARE THE CASES WHERE MY RETURN & REFUND REQUEST IS APPLICABLE

  • The product arrives defective, broken, or otherwise not in usable condition
  • The product design, size, or material is different from the one you ordered
  • The typographical error
  • Important parts of the photography or artwork bleed out of the printing area.

  • The artwork/photograph is blurred or has an insufficient resolution

  • The artwork/photography has low contrast

  • The artwork/photography has gradients and drastic shifts in color opacity.

    Please note:

    • Issues must be reported within 72 hours from the delivery date to qualify for credit or replacement.
    • You must contact us in advance of your return. Otherwise, we are not responsible for any inapplicable request, return shipping fee and the refund.
    • Your request must be confirmed as applicable by Litzzy Support Team in our response to your request via email. 
    • You want a refund/return because you changed your mind - We print on demand and therefore we CANNOT accept returns with that inquiry.
    • We will only accept the return on products which were shipped out by us
    • Litzzy's refund policy will not apply in the case of any force majeure event.

    The package was returned to Litzzy because an invalid address was provided

    We do not offer replacements, refunds, or credits for invalid address entry.

    The package was returned to Litzzy but the address was valid and correct

    We will be happy to replace and reship the order that was returned to its sender.

    MAY I MAKE A REFUND & RETURN REQUEST WITHOUT CONTACTING YOU OR GETTING AN RMA?

    NO. You must contact us prior to sending your return.

    Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

      HOW DO I CLAIM A REFUND?

      To claim a refund on an item as specified above, the first thing you need to do is contact us at support@litzzy.com within 72 hours of receiving your order. Our policy lasts 72 hours from the arrival date. If this 72 hours have gone by since you received the item, unfortunately, we cannot offer you a refund or exchange.

      Sometimes we do not require you to return the damaged item to us in order to receive a replacement, so it's important that you contact us first. You must contact us prior to sending your return.

      (*) Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

      (*) You do not contact us to have your return request reviewed and approved by our team, prior to you sending your product back. Noticeably, returned item(s) must meet the following conditions:

      • The item(s) have been worn or washed.
      • The item(s) have been altered in any way
      • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
      • The item(s) do not have the original tags on them
      • The item(s) have some redundant thread that can be cut/fixed easily
      • The item(s) are in their original condition and are sent back with their original packaging.

      WHERE DO I RETURN ITEM(S) IF MY RETURN REQUEST IS APPLICABLE?

      Please DO NOT automatically return the package without comfirmation through email.

      We recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.

      Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

      DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

      NO. If your Return & Refund Request is confirmed as applicable by Litzzy Support Team, we are in charge of the return shipping fee. You do not have to pay for any additional cost. 

      HOW LONG DOES THE RETURN PROCESS TAKE?

      Processing returns may take up to 14 working days from the day we receive your return. We will email you to confirm once your return has been processed.

      WHEN WILL I RECEIVE MY REFUND?

      A full refund will be issued after the returned product arrive our warehouse, hence, please make sure you sent us the tracking number from the carrier you chose via our support email address - support@litzzy.com

      All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 10-15 working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

      WHAT IF I HAVEN'T RECEIVE MY REFUND?

      If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted.

      Next, contact your bank. You will receive your money in about 10 - 15 days depending on your bank.

      If you’ve done all of this and you still have not received your refund yet, please contact us at support@litzzy.com

      Thank you,

      Litzzy Support Team